Powered by Shiprocket
Last Updated: June 2025
Thank you for shopping with us. We are committed to ensuring your orders are processed and dispatched as quickly as possible. This policy outlines how we handle shipping, timelines, and responsibilities once your order leaves our facility.
We have partnered exclusively with Shiprocket, a trusted third-party logistics provider, to handle all order deliveries. Once your order is packed and handed over to Shiprocket, all shipping operations—including transit, tracking, and last-mile delivery—are managed entirely by them.
By placing an order with us, you acknowledge and agree that Shiprocket is solely responsible for the physical delivery of your package after dispatch.
Once your order is confirmed and payment is received:
• Orders are typically processed and dispatched within 1–2 business days.
• After dispatch, you should expect delivery within 4 business days.
• A tracking link will be shared with you via email/SMS once your order is shipped.
Please note that delivery timelines are estimates provided by Shiprocket and may vary depending on your location, local conditions, and logistical factors beyond our control.
Once your order has been dispatched and a tracking ID has been issued:
• We are no longer responsible for the delivery timeline or the condition of the shipment in transit.
• All shipping-related issues—including delays, misrouting, or failed delivery attempts—fall under the purview of Shiprocket.
• We are not liable for delays caused by weather, natural events, public holidays, strikes, or other circumstances outside our control.
While we aim for all orders to be delivered within the 4-day buffer period, delays can occasionally occur as Shiprocket is an independent third-party company.
If your order has not arrived within the estimated window:
• Please use your tracking link to check the current status of your shipment.
• If the tracking shows no movement for more than 3 consecutive days, please contact Shiprocket’s customer support directly.
• You may also reach out to us and we will do our best to assist you in coordinating with Shiprocket.
We appreciate your patience and understanding in such situations.
We are happy to offer free shipping on most orders across India. However, please note the following:
• Free shipping is applicable for standard delivery locations across India.
• Customers located in remote or far-flung regions—including the Northeast states (Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura) and Jammu & Kashmir—may be subject to additional shipping charges.
• These charges, if applicable, will reflect the actual shipping cost levied by Shiprocket for your delivery location and will be communicated to you before your order is confirmed.
We strive to keep these charges as reasonable as possible and thank you for your understanding.
EchoBySP takes utmost care in packaging your orders before dispatch. However, once the order is handed over to Shiprocket, we have no control over how it is handled during transit.
• If your order arrives damaged, broken, or tampered with, EchoBySP is not liable for such damage.
• All damage-in-transit claims must be raised directly with Shiprocket, as they are solely responsible for the shipment from the point of dispatch.
• We strongly recommend inspecting your package at the time of delivery and refusing to accept visibly damaged parcels.
• For any transit damage claims, please contact Shiprocket’s support team with your tracking ID and photographic evidence.
EchoBySP will, however, provide any documentation or support needed to assist you in filing a claim with Shiprocket.
If you have any questions about your shipment or this policy, please feel free to reach out to us. We will do our best to help you get the information you need or escalate the matter to Shiprocket on your behalf.
Phone: +91 99875 61837
For Shiprocket support, visit: www.shiprocket.in/support
This policy is subject to change without prior notice. Please review it periodically.
